ONEFITT SUPPORT

Let’s get you
back to training.

Questions, a problem, or an idea? Contact the Onefitt team at Biosystems One Inc.

For technical help, include your device model, iOS version, Onefitt version and the steps that led to the problem. Screenshots can help. Remove personal details first; please do not send passwords, payment-card details or workout recordings unless needed and specifically requested.

Accounts and trainer connections

You can plan and log workouts without a Onefitt account. To connect with other users or exchange programs, sign into iCloud on your device and create the optional Onefitt account inside the app. Onefitt does not have a separate account password.

Open Profile to access the account and QR connection features. Accepting a program is separate from permission to record a person.

Experimental camera tracking

Camera tracking is optional and has not completed real-world validation. Measurements and feedback may be incomplete or inaccurate. It is a fitness aid, not medical or safety advice.

Use the camera-position guide for the selected exercise, keep the required joints visible and provide clear lighting. Hands-free start waits for tracking before a spoken countdown. If tracking is unreliable, stop the camera session and use ordinary workout logging.

Video recording is a separate choice. When enabled, the saved video can include the displayed overlay and app voice; the microphone stays off. Review, share or delete recordings in Session videos. A session may end if the app moves into the background.

Subscriptions and video access

Apple manages App Store subscriptions. Use your Apple Account subscription settings to change or cancel a plan. Use Onefitt’s restore-purchases option with the Apple Account used for the purchase. Contact us if your purchase does not appear or a video download fails.

Delete an account or request privacy help

Use Delete connected account in Onefitt’s account settings to remove the connected identity and associated connection records. Your local training and separate iCloud training copy are managed separately. For help with deletion or a privacy request, email the support address above.